Cancellation Policy.
Information about cancellation and refund requests for City Broadband services.
Last updated: 12 November 2026
Cancellation Policy
All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the Account Number, Username, mobile number or any order number you purchase or Recharge for and all charges that result from those purchases. City Broadband is not responsible for any purchase or Recharge for an incorrect number or account number.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on shiv.parmar@citybroadband.in or posting us a message on the mobile which available in Contact US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - Order number or the mobile number or user account number, username, Recharge value, Transaction date and Order Number, City Broadband shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.